Cancellation & Refund Policy
1. Overview
At Scalevel, we strive to ensure customer satisfaction by offering high-quality early childhood educational services. If you're not satisfied with your purchase, you may be eligible for a refund as outlined below.
2. Eligibility for Refunds
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Digital Courses and Subscriptions:
- Refund requests must be submitted within 14 days of purchase.
- No more than 10% of course content should be accessed.
- No refunds for full access or download of content.
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Live Classes and Workshops:
- Cancellations before 48 hours of session – full refund.
- Cancellations within 48 hours – 50% refund.
- No refunds for missed sessions without prior notice.
3. Non-Refundable Items
- Downloaded content or materials
- Promotional or discounted packages
- Franchise and service fees
4. Refund Process
- Email refund request to info@scalevel.in with order details.
- We’ll review and respond within 5 business days.
- Approved refunds will be transferred to the original payment method within 7 to 10 business days
5. Contact Us
If you have any questions about our refund policy, feel free to contact us:
- Email: info@scalevel.in
- Phone: +91 8592-818-553
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Address:
Scalevel,
Ground Floor, Carnival Building,
Technopark Campus, Kazhakkoottam,
Thiruvananthapuram, Kerala 695581, India