Shipping & Exchange Policy
At Scalevel LLP, we specialize in delivering digital services and software products. As such, no physical goods are shipped. The delivery process for our offerings is defined below to ensure complete transparency.
1. Digital Products
- Delivered electronically upon payment confirmation. No shipping applies.
2. Physical Products (if any)
- Dispatch Time: 3–7 business days
- Courier Partners: Blue Dart, Delhivery, India Post
- Tracking: You’ll receive a tracking link via email
3. Exchange / Replacement
- Defective or damaged items can be replaced free of charge.
- Report within 72 hours of delivery with photographic evidence to support@scalevel.in.
4. Returns
- Digital goods and custom solutions are not returnable.
5.  Contact Us
If you have not received your service or credentials within the expected timeframe, please contact us at:
Address:
Scalevel Technologies LLP
Ground Floor, Carnival Building,
Technopark Campus, Karyavattom,
Thiruvananthapuram - 695581, Kerala ,India
Phone: +91 85928 18553
Email: info@scalevel.in
Website: https://scalevel.in
Grievance Officer:
Mr Gokul G. Nair – grievance@scalevel.in